1. Introduction
Aurora respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
We may collect the following types of information:
- Personal information (name, email address, phone number)
- Queries and search interactions within the app
- Device information (device model, operating system, unique device identifiers)
- App usage data (features accessed, session duration, in-app activity)
- Location data (with your permission, to provide location-based results)
- Push notification tokens (if you opt in to notifications)
3. How We Use Your Data
We use your data for the following purposes:
- To fulfill search and query requests on your behalf
- To contact businesses and retrieve pricing, availability, and confirmations
- To provide location-relevant results and recommendations
- To send push notifications about your requests and results
- To improve our AI models and app experience
- To communicate with you about your account and our services
4. Data Sharing
We may share your information in the following circumstances:
- With vendors and businesses — only the minimum information necessary to fulfill your request
- With the third-party AI providers described in Section 5, only after you give permission in the app
- With service providers who assist in operating our app (e.g., cloud hosting, analytics)
- With app store platforms as required for app distribution and in-app purchases
- When required to comply with legal obligations or enforce our policies
5. AI Processing and Third-Party AI Providers
Aurora uses artificial intelligence to understand your request and find what you are looking for. To do this, we send the content of your request to third-party AI providers that process it on our behalf.
What is sent:
- What you type — your searches and messages
- Photos you attach to a request
- Your voice recordings, when you search or send a note by voice, and the recordings you provide to create a custom voice
- The area you are searching in
Who it is sent to, and what each one does:
- OpenAI and Google (Gemini) - understanding your request, photos, and audio, and generating results
- Deepgram - converting your speech to text
- Cartesia and Inworld - converting text to speech, and creating custom voices from the recordings you provide
We share only what is needed to carry out your request, and we use these providers only to provide the features you ask for.
These providers act as our processors under contract and are required to provide the same or equal protection of your data as described in this policy.
Your permission. We ask for your permission in the app before any of this data is sent, and nothing is sent to an AI provider until you agree. You can withdraw that permission at any time in the app under Profile → AI data sharing. If you withdraw it, AI-powered search stops working and no further requests are sent; the rest of the app remains available.
6. Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal requirements. When data is no longer needed, we securely delete or anonymize it.
7. Security
We implement industry-standard encryption, secure data storage, and app-level security safeguards to protect your personal information. Data transmitted between the app and our servers is encrypted in transit. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Correction — request that we correct inaccurate data
- Deletion — request that we delete your data
- Portability — request your data in a portable format
9. Permissions
Our app may request the following device permissions to provide core functionality:
- Location — to deliver location-based search results
- Notifications — to alert you when results are ready or vendors respond
- Camera/Photos — to allow you to share images related to your queries
- Microphone — to record and send voice notes for hands-free queries
- Motion - to confirm that a sign-in request comes from a real device, for example to block automated attempts to request many verification codes
- Contacts — to invite friends via our referral program and share results
10. Third-Party SDKs & Analytics
We use mobile analytics tools and third-party SDKs to understand app performance and usage patterns. These tools may collect anonymized usage data, crash reports, and device information. We do not sell your personal data to third parties.
11. Account deletion
You may request that your Aurora account and associated personal data be deleted. Follow the steps on our account deletion page, which explains what data is removed, what may be retained, and retention timeframes.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: support@aurorax.co